Refund and Returns Policy
Last updated: [July 6, 2025]
If you are not satisfied with your purchase, you can return products within 14 days of receiving them, provided they are unused and in their original packaging.
- Contact us first at contact@newbornsensorytoys.com to request a return authorization.
- Buyer is responsible for return shipping costs unless the product is defective.
- Refunds will be processed to your original payment method within 7 business days after we receive the returned item.
Non-refundable items:
- Gift cards
- Clearance or sale items
If your product arrives damaged or defective, please email us photos immediately at contact@newbornsensorytoys.com, and we will arrange a replacement or refund.